Frequently Asked Questions

You may expect a call or text or email from us giving you a more specific delivery times a day or two before we plan on delivering your equipment.  We generally start deliveries at 7am and have all rentals delivered by the end of the day may extend until 9 pm or even later on occasion. The pickup window begins the day after your event  may extend until 9 pm or even later on occasion. If we deliver your items early you receive free play time as you will only be charged for your rental time. If you select the Same Day Delivery we will work with you in delivering your equipment within a 1-2 hour window before your start time, and we will arrange the pick up. This is common for events at parks. Please have an adult onsite at the arranged time as our crew usually has other customers waiting for their equipment as well.
We offer the convenience of customer pickup for many of our items  They are booked online or over the phone and only available for pickup/return during office hours. Some of them are large and will require a van or truck to transport them. You must call the office to double check pick up and drop off times. 
Site Access: There must be a clear access route from our vehicle to your site (3' min width for bounce houses, 4' for larger units). Stairs, steep banks or obstructed pathway can cause delays or possibly prevent equipment setup we may charge additional for these types of set ups that are not disclosed at the time your order is placed. 

Site Conditions: The space requirements, including height, are listed online for each item. The site needs to be flat. Pet droppings, debris and any objects that may interfere with the use of, or cause damage to, the rental equipment must be removed. Please rake recently mown grass. Our crew will not clean or prepare the site.

Ground Surface: Grass is best, but hard surfaces like concrete may work too. Dirt or rocky soils are not acceptable and will be assessed a minimum $100 cleaning fee if used. The ground surface choice may not be changed once our crew is dispatched as specific materials are required for each ground surface type and may prevent setup of the equipment. Stakes will be used in grass unless otherwise specified. For your safety, once the unit or tent is setup it may not be moved.

Onsite Adult: There must be an adult available onsite to sign for the rental equipment and to direct where the unit will be setup. Our crews usually have a tight schedule and may not be available to wait for an adult to show up.
If you have any other questions, please feel free to call us any time at: 847-310-0000